A few weeks ago, I took a long, 40 minute Peanut Labs survey for a retail store. It was one of the dumbest surveys I’ve ever taken, asking me to attribute human characteristics to the retail chain. It was clear that the chain involved was concerned about the image they conveyed to the public.
Naturally, after I’d finished this survey, Peanut Labs told me I’d been screened out. I complained, both to Peanut Labs and Swagbucks. Peanut Labs sent me a form letter back saying basically that sometimes they have to ask 40 minutes worth of qualifying questions to make sure they have the right fit. Swagbucks, for the first and only time I’ve ever had it happen, backed them up and I was out 40 minutes of my life along with a measly 46 swagbucks.
I figured that if it was THAT important to the retail chain to put together than long of a survey, they were probably very concerned about their image. I wrote to the chain telling them that the company they had contracted to administer the survey had cheated me out of the equivalent of 46 cents. I also mentioned that I was probably not the only one, and that this reflected poorly on them as a retail company for making such a poor decision in who to hire to conduct such a survey.
This afternoon, I received a phone call from a Vice President in the retail firm. We talked for quite a while and I related the story to him. He apologized for the inconvenience and thanked me for the time I took to bring it to his attention. He assured me that they will do a better job in the future when they choose a company to conduct surveys. Then he asked if a $50 gift card to their store would help compensate me for the inconvenience I had gone through.
The gift card was sent not more than five minutes later. When I printed it out, it was for $75. A note attached said that he had enjoyed talking with me and if this didn’t cover the entire cost of what I wanted to purchase, just let him know.
Maybe next time Peanut Labs will think twice about their automated response and saving 46 cents.
Submitted April 11, 2016 at 04:07PM by rehgallagher http://ift.tt/1Vjyb4p
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